Nova Power Support

Phone Support:   8AM to 6PM EST (Monday-Friday) (excluding company holidays)
Support Phone: 855-645-8590
Support Email:
Case Logging:

Telephone Support 

Email Support

– Service maintenance, which includes maintenance releases, enhancements, new versions, additions, and modifications to the Service, that it provides to all other customers under support for no additional fee. 

– Bug fixes to bring the Service into substantial conformance with its then-current user guide.

– Response time in accordance with the chart below. 

– Resolution Process for Issues of Severity Levels 1 and 2:

(1) Trouble Ticket opened. (2) Assign engineer to determine and correct the error. (3) Periodic reports on the status of the correction. (4) Initiate work to correct the error.

We're Here To Help!


1235 Divi St. #1000
San Francisco, CA 94143


M-F: 8am – 10pm
S-S: Closed

Call Us

(235) 396-0987